When we select the items,
we make sure that they will make new children happy.
We accept items in Gently Used to brand New condition:
- New with Tag: Items that haven’t been worn or used and still have their original tag on.
- Excellent: Items that might have been worn or used but are still in an excellent condition
- Gently Used: Items that have been worn but are still in a very good condition.
In which countries do you ship? For the time being we only ship in Singapore, we hope to expand shipping to other parts of the world very soon.
Do you offer free shipping? We offer free shipping in Singapore for orders above SGD 85.
What are your modes of delivery and when can I expect receiving my order? We will be packing your orders within 5 working days (10 working days during peak periods) after your order has been placed. Once your order has been packed, it will be delivered through courier enabling you to track your order’s status and receive your packages promptly. Different shipping times and costs will apply depending on the Shipping Option you select:
Standard Courier (SGD 5)*: Once your order is packed and ready, your order will be delivered between 1 to 3 working days.
Express Courier (SGD 8.50)*: Once your order is packed and ready, your parcel will be delivered within a 4-hour window.
*Additional costs might apply for orders to Sentosa and for orders exceeding 2 kg.
How do I track my order? We will notify you of the tracking number by email once the package is sent out.
What happens if no one is around to receive the parcel? Usually, the courier contacts you before attempting delivery. If there is no one home when the courier company attempts delivery, your parcel will be sent back to us. If you'd like to re-schedule a delivery, additional courier charges might be incurred.
What happens if I am not satisfied with my order? You have 7 working days after receiving your order to request a refund via Mini Lama credits. To be eligible for Mini Lama credit refund, your items must be in the same condition as when you received them. We cannot accept returns on sale items.
How do I proceed? Send us an email at email@example.com stating the reason for the return, your order number and the item(s) that you wish to return.
How long will it take to process my return? Once your return is received and approved, we will notify you by email and send within 7 working days a refund (including shipping costs at a fixed rate of SGD 3.80) via Mini Lama credits (valid for six months from the date of issue).
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